Frequently asked questions

Updated 3rd September 2017

Click on the questions below for answers to our most commonly asked questions. If you can’t find the answer you are looking for, please email [email protected] and we will do our best to help!


About the PlayBag


What is the PlayBag? 


The PlayBag is a play mat and toy bag in one. It was designed to make life easier for parents getting out and about with young children.

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What age is the PlayBags suitable for? 

The PlayBag is designed to stimulate imaginative play, therefore is suitable for children from around age 2, when they start interacting with their toys, up until 7 or 8 years old. 

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Is the PlayBag safe for babies?

Most of our PlayBags can be used by babies as they are made from super soft plush fabrics which are extremely tactile. The 3D features are soft enough to roll on and still pop back up. However, the PlayBags which use the long pile “grass” fabrics such as The Shire and The Garden PlayBags are not recommended for children under 18 months.

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Is the PlayBag machine washable?


Yes! This was one of the essentials when we first designed the PlayBag. It is meant to be taken everywhere and used on a variety of surfaces, so your child has a clean and safe place to play. This inevitably means that it will end up on dirty surfaces such as gyms, grassy parks, and café floors etc. We recommend washing at 30-40 degrees and allowing to dry naturally. It is advised not to tumble dry.

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Does it come with a guarantee?

Our PlayBags are guaranteed for 12 months after the date of purchase, so if you do find any fault, please return to us to rectify. See our Terms and Conditions for further information on your rights as a consumer.

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How safe is the PlayBag?

The PlayBag has been tested for its safety as a toy and is CE marked meeting EN71 safety standards.

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Which PlayBag is best for me?

This is really down to personal preference. We try to design our PlayBags to give the most varied backdrop to suit whatever you child is into. What is a fairy garden to one child could be a dinosaur island to another. It really depends upon which toys are used with the PlayBag.

We currently have two different sizes of PlayBag: the PlayBag Maxi which is the larger sized version, most suitable for overnight trips or the PlayBag Mini, which is ideal for travel as it fits perfectly on the lap, coffee table or train table. For more information on the dimensions of each of these, please see the relevant sections below.

Check out our Blog on choosing your perfect PlayBag here

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The PlayBag Maxi

 Features of the PlayBag (3)

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What size is the PlayBag Maxi?

The PlayBag Maxi is our full sized bag which opens out into a circular play area approximately 80cm in its mat form and 30cm high in its bag form.

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How much does it weigh?

The PlayBag is very lightweight at around 400-550g when empty, but strong enough to fit in plenty of toys (and PJ’s for an overnighter!)

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The PlayBag Mini

 Features of the PlayBag Mini (1)


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What size is the PlayBag Mini?

The PlayBag mini is our smaller version which is ideal for travel and for your little one to carry themselves. It is approximately 46cm diameter in its mat form and 14cm high by 24cm wide in its bag form.

How much does it weigh?

The PlayBag mini weighs approximately 190-205kg depending upon the model.

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Using the PlayBag

How do you use the PlayBag?

 PlayBag Maxi Instructions

The PlayBag is very easy to use, and each one comes with its own “Care Card” which explains how to use and look after your PlayBag.

To make up into its bag form you simply start at one of the handles, and do up each set of poppers in turn, do the same at the other side, fill with toys and fold over the Velcro flap to secure everything inside.

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Where do you use the PlayBag?

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The PlayBag was designed to be used anywhere!! We take ours everywhere, for spontaneous play! We find them especially useful while travelling to alleviate boredom, and for when we are eating out. Check out our PlayBag Adventures page for more ideas as to where you can use your PlayBag.

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Is it suitable for travel?

The PlayBag was born to travel. The PlayBag mini is an ideal size for travel as it fits perfectly on the lap in cars and busses, or on tables in planes and trains. The maxi also doubles as an overnight bag for the odd night away. Why not lay it on top of your duvet for an undulating interactive bedtime story!

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What toys are suitable to use with a PlayBag?

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We don’t like to be too prescriptive about this, as you are only limited by your imagination which knows no bounds!! However, we are particularly fond of wooden vehicles, Lego, Playmobil and character figures. Check out our blog on our top ten favourite toys to use with a PlayBag.

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How much can I fit into the PlayBag?

The PlayBag maxi has plenty room for a good number of toys as well as some snacks and PJ’s if needed!

The PlayBag mini is meant for shorter journeys, however it can still fit a good number of toys in it!

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About the PlayBag Company

What are your green credentials?

We are very conscious of the environment and try to use as many local and ethical companies as we can. Being a small family business we also try and support other small businesses. We use eco mailbags to post our products out to you and time allowing even walk the mile to our nearest post office!!

We also try to support a few of our favourite charities as much as possible. We donate 2.5% of all our takings to charity, which averages out to approximately £1 per PlayBag sold. See our charities page to see how we have been supporting lately. We have big plans to increase this as our business grows!

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How are the PlayBags tested?

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Each new PlayBag design is thoroughly play tested by our chief play expert – 7 year old Peter! He will use each prototype to make sure that it meets his high standards and is suitable for lots of different play scenarios. Once any adjustments are made based on his observations and recommendations, and the design has been approved, it will then go into production.

Also, each of our new design groups have to undergo the rigorous testing to ensure that they meet the safety standards to gain their important CE mark. This includes ensuring that the fabrics used are safe and chemical free. We also have to ensure that they pass the flammability testing, and that the seams and straps are strong and fit for purpose.

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What fabrics do you use?

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We only use top quality materials for our PlayBags. We ensure that they are from trusted suppliers and meet all the safety standards.

We use high quality poly/cotton or canvas fabric for the exterior as they are hardwearing and easy to look after. The base is mostly polar fleece to give a nice soft surface, then the features are made from Shannon plush fabrics to give a lovely tactile feel. Finally, the roads are made from suedecloth to add a bit of variation.

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When will my PlayBag arrive?

We aim to post all PlayBags within one working day of receiving the order for PlayBags which are listed “in stock”. As of January 2017, we no longer charge extra for second class postage, but you can upgrade to first class for a nominal fee.

For custom PlayBags the estimated timescale for making your custom design and delivery will be discussed prior to the order being confirmed.

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How will my PlayBag be packaged?

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We take great pride in preparing your package so it looks gorgeous when it is delivered. You will recognise your package in its lovely colourful eco-friendly mail bag. Inside it will be wrapped in contrasting tissue paper and sealed with one of our PlayBag stickers!

Inside your package, there will also be a colourful envelope which contains your PlayBag care card, which explains how to use and look after your PlayBag. (As you can see – we love colour here at the PlayBag company!!)

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Do you post overseas?

Unfortunately we are not currently delivering to overseas, however, do keep in touch with us via social media, or sign up to our newsletter to be kept aware of changes happening at the PlayBag company.

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